FAQ

We recommend Level 7, however, we recommend testing after the initial set-up and you may adjust as you see fit. Just remember to revert back to Level 4 or lower when cleaning the machine or dispensing non-alcoholic beverages as you might freeze the liquid and potentially harm the machine if not set back correctly. If the machine freezes it could take up to 8 hours to melt down the ice internally again.

The Nitro-Dispenser has an internal liquid buffer where 400 ml is kept cool. If there are several servings after each other this buffer might not have been cooled down to the target temperature. To avoid non-perfect temperature servings, we recommend keeping the cocktail canister chilled in a refrigerator before connecting to the machine. This will reduce the required cooling energy and guarantee that all drinks are perfectly cooled - even in nonstop dispensing scenarios.

The following liquids or mixers can cause the unit to clog or malfunction:  all carbonated beverages or mixers (including beer), all beverages with particles or pulp in it, thick syrups, or mixers that contain a high level of sugar. Also, avoid hot liquids of any kind, chemicals, or unfiltered liquids. Good, clean ingredients make a difference! In addition, do not batch or infuse with any solids like fruits or vegetables, as particles can and will cause the unit to clog or malfunction.

Yes! Please see the “Recipes” section for some recommendations.  Feel free to tweak these recipes to your liking, just be sure to follow the instructions as outlined in this FAQ.

Absolutely!  It’s recommended to purchase additional canisters for convenience. Keep the additional canisters in the refrigerator and simply swap them when the one connected to the machine goes empty. This will keep you running without having to stop and make another batch!

Place the unit upright stranding in a horizontal, dry, and clean location. Keep at least a 2-inch distance on all sides of the machine from to ensure proper air circulation. Be sure to protect the machine against moisture.

The machine is for indoor use only. Be sure to protect the machine against moisture and avoid humid environments.

Yes, it is recommended to clean your machine weekly especially if there’s a heavy utilization rate. In addition, it’s good to rinse the vacuum valve on the top of the red canister lid (white circle) with warm water every 4 weeks.  This is important if using sugary liquids in your batched cocktail mix- otherwise, the canister tanks might collapse if the vacuum gets stuck and doesn't open anymore.

The wall socket used must be connected to an overcurrent protection device (16 A). The electrical load is max 400 W per Nitro-Dispenser connected.

The machine uses filtered compressed air instead of pure nitrogen. Air consists mostly of 78% nitrogen and 21% oxygen. The gas is dosed right before the dispensing tap into the liquid stream. Because of the short contact time, there is absolutely no negative impact like oxidation to the drinks quality.

A fast-collapsing foam after dispensing can be caused by ingredients or residues in the glass. To address this issue, first, ensure that there are no fatty residues in the glass by cleaning it thoroughly before use. Next, review the recipe you are using. Start with the pure cold brew (or the main mixing ingredient) and confirm that it is not causing the issue. Then, add each additional ingredient one by one to identify which one negatively impacts foam stability. You can also consider using cocktail foaming agents such as vegan Fee Foam Cocktail foamer (liquid) or Methyl Cellulose (powder) to create a reference liquid. These agents can help verify the functionality of your Nitro-Dispenser or improve the foam stability of your cocktail.